frequently asked questions

What is Your Return Policy?

YARN – returns are accepted within 30 days of the dated receipt for a full refund in form of original payment on non-sale, unused yarns in perfect condition with all labels in tact. Returns made up to 60 days after the original purchase date are for even exchanges or store credit only. Wound yarn is not returnable.

THREAD – are not returnable.

CANVASES & TRUNK SHOW CANVASES – are not returnable.

CLUBS – are not returnable and cannot be cancelled.

SPECIAL ORDERS – are not returnable.

SALE ITEMS – are not returnable.

ACCESSORIES & TOOLS – returns are accepted within 30 days of the dated receipt for a full refund in form of original payment on non-sale items.  Items must be in perfect condition in their original, unopened packaging.  After 30 days, these items are not returnable.

 

Classes

Can I Cancel a Class I Signed Up For?

For knitting and crochet classes, student cancellations must be made at least two weeks prior to the first session to receive a refund for the class fee. After that date, class fees are not refundable and cannot be transferred to another class.  Any yarn or supplies purchased for the class are also not refundable.

For needlepoint classes, student cancellations must be made at least six weeks prior to the first session to receive a refund for the class fee.  After that date, class fees are not refundable and cannot be transferred to another class.  Any canvas, threads, stretcher bars or supplies purchased for the class are also not refundable.

Will 3 Kittens Ever Cancel a Class?

3 Kittens Needle Arts reserves the right to cancel or reschedule a class if the class minimum of four students is not attained. If the class is cancelled by 3 Kittens, class fees will be fully refunded in the form of original payment.

 

Online Store

How much is shipping?

Your shipping cost is calculated based on how much your total purchase equals:

Minimum Purchase

Maximum Purchase

Shipping Fee

$.01

$5.00

$2.00

$5.01

$15.00

$5.00

$15.01

$25.01

$8.00

$25.01

$50.00

$10.00

$50.01

$150.00

$12.00

$150.01

> $150.01

Free

How quickly will my item be shipped?

We are a small business, and while we do our best to get your purchases in the mail as quickly as possible, we may not be as quick as the big box stores. In general, expect to have your item shipped within 3 business days of your purchase. All items are shipped via 1st class or Priority Mail in the US and Priority Mail internationally.

What if my item is damaged in shipment?

Please notify us immediately if an item is damaged in shipment. You can send an email to laura@3kittensneedlarts.com. We will refund or replace the damaged item; however, we may need to have the item returned to us in order to do so.